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Global Institute of Professional Management Certification (GIPMC)
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Certification

Customer Experience Service Professional (CESP™)

$ 800.00 $ 545.00

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Course Description

Customer service is considered one of the best fields for professionals and executives. Jobs in customer service are expected to grow in many industries, making it a great career choice for those seeking growth opportunities. People with customer service certification can find jobs in various roles within an organization, such as administrative and support services. The Certified Customer Service Professional Certification teaches participants effective techniques for handling customers and best practices in customer service. This certification helps participants assess their skills and mindset systematically, allowing them to create development plans accordingly. Every company, regardless of size, needs customer care professionals, leading to a high demand for skilled individuals in this field. Customer service certification helps customer-facing employees learn and practice the skills needed to provide excellent customer service. These skills include improving communication so

Detailed Learning Outcomes

By earning the Project Management Certification (PMC), candidates demonstrate the ability to:

Module Information
    • Introduction to Customer Service 
    • Providing Excellent Customer Service
    • Customer Service in the Hospitality Industry
    • Customer Service in the Retail Industry
    • Customer Service in the Public Sector

Certification Validity & Renewal

The Project Management Certification (PMC) issued by GIPMC is valid for three (3) years from the date of certification award.

Renewal is designed to:
  • Maintain professional credibility
  • Ensure continued alignment with modern project practices
  • Protect the long-term value of the certification
Renewal Process Includes:
  • Completion of defined continuing professional development or knowledge refresh requirements
  • Successful renewal assessment or verification, as applicable
  • Submission of renewal application before certification expiry

Timely renewal allows professionals to retain active certification status without interruption.

Exam Pattern & Structure
  • Duration 12 to 15 Hours
  • Format Objective MCQs with scenario-based questions
  • Total Questions 60/90/120/150/180
  • Evaluation Skills and competency focused
  • Passing Requirement 70%
  • Exam Mode Online proctored
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