0
Global Institute of Professional Management Certification (GIPMC)
logo
img
Certification

Call Center Operations Manager (CCOM™)

$ 800.00 $ 535.00

Add To Cart Buy Now

Course Description

Certified Contact Centre Manager (CCCM)™ or Certified Call Centre Manager (CCCM)™: Managers in call centers or contact centers hire, train, prepare, and motivate staff to deliver excellent customer service. They set goals, analyze center performance, ensure goals are met, and provide reliable support for customers. In the managerial domain, candidates demonstrate skills in managing a call center and its staff. This certification showcases their ability to manage complex operations and processes in a call center. Responsibilities include: - Hiring, training, coaching, and leading call center representatives. - Providing guidance during difficult calls, handling issues, and calming angry customers. - Leading team meetings, educating workers, and setting expectations. - Assisting management in identifying trends and setting goals. - Ensuring service levels are met and taking corrective action if needed. - Analyzing data to improve processes and maximize efficiency. - Authoriz

Detailed Learning Outcomes

By earning the Project Management Certification (PMC), candidates demonstrate the ability to:

Exam 1 - Call Centre Associate
    • Click Here to view the syllabus for CCCA Certification
Exam 2 - Call Team Leader
    • Click Here to view the syllabus for CTL Certification

Certification Validity & Renewal

The Project Management Certification (PMC) issued by GIPMC is valid for three (3) years from the date of certification award.

Renewal is designed to:
  • Maintain professional credibility
  • Ensure continued alignment with modern project practices
  • Protect the long-term value of the certification
Renewal Process Includes:
  • Completion of defined continuing professional development or knowledge refresh requirements
  • Successful renewal assessment or verification, as applicable
  • Submission of renewal application before certification expiry

Timely renewal allows professionals to retain active certification status without interruption.

Exam Pattern & Structure
  • Duration 20 to 25 Hours
  • Format Objective MCQs with scenario-based questions
  • Total Questions 60/90/120/150/180
  • Evaluation Skills and competency focused
  • Passing Requirement 70%
  • Exam Mode Online proctored
Enroll Now

Similar Certifications

Call Center Operations Associate (CCOA™)
Certification
Call Center Operations Associate (CCOA™)

While many businesses promise to provide excellent customer service, some excel more than others. The CCCA™ Certification focuses on six crucial aspects of cust...

800.00 565.00
View More Buy Now
Customer Experience Service Professional (CESP™)
Certification
Customer Experience Service Professional (CESP™)

Customer service is considered one of the best fields for professionals and executives. Jobs in customer service are expected to grow in many industries, making...

800.00 545.00
View More Buy Now

Enquiry Now